FAQs

WHEN WILL YOU SHIP MY ITEMS?
All items are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 3-5 days of payment.
We will notify you by email when your items have been shipped.


WHEN WILL I RECEIVE MY ITEM(S)?
T-Shirts and apparel items should be received within 1-2 weeks.
of your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 4-5 weeks
delivery time as they may be shipping from other countries.


WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.


WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please contact us.
 
SHIPPING.
We offer international shipping but have no control over your country"s time frames or taxes you may be charged. I fill out the customs paperwork completely and accurately. Please check your local rules for answers to those items. INTERNATIONAL SHIPPING PLEASE READ. SHIPPING FIRST CLASS MAIL CAN TAKE UP TO 4 WEEKS TO DELIVER. PLEASE UNDERSTAND THAT BEFORE ORDERING. IF YOU WANT PRIORITY SHIPPING WHICH IS FASTER PLEASE CONTACT SUPPORT@INFINITOUTDOOR.COM . BY PURCHASING THIS ITEM AND HAVING IT SHIPPED OUT SIDE THE USA YOU ARE AGREEING TO UNDERSTAND THE TIME OF SHIPPING AND THE FACT YOU MAY INCUR CUSTOMS AND OR DUTY TAXES AND CHARGES BY YOUR COUNTRY. THE SELLER IS NOT RESPONSIBLE FOR THESE